Simon Whatley | Facebook

15 Free eBooks about Social Media

Wednesday, 10th March 2010 in Social Media, Strategy by Simon | No comments

Whether you’re keeping up with family members or growing your company’s brand, social media has become integral to many aspects of our lives. And it’s getting harder to keep up. Here are some ebooks that can get you started on your path towards social media success or help you kick things up a notch if you’re already active on the social Web.

(via Pamorama)

Building a Social Media Team by Amber Naslund (PDF 650KB). If you’re considering deploying a team to tackle your social media efforts, this is a great read. It discusses why you might need a team, how to assemble one, roles and responsibilities, and more. It includes a look inside Humana’s social media “Chamber Of Commerce” and how their interdisciplinary team is driving social media efforts at their company.
Content by Cory Doctorow (PDF 4.2MB). Doctorow, one of the voices behind the blog Boing-Boing, is well-known for his opinions on technology, DRM, and the future of content. His ebook is a collection of some of his best work and is an insightful read.
Customer Service — The Art of Listening and Engagement Through Social Media by Brian Solis (PDF 780KB). Engaging with and empowering your customers as an extension of your marketing efforts isn’t new. However, in the era of social media, there are new tools and philosophies to more effectively listen and engage with customers and cultivate a more significant community, enhance your brand, build relationships, and hopefully create evangelists along the way.
Fish Where the Fish Are – Mapping Social Media to the Buying Cycle by Chris Brogan (PDF 5.4MB). This ebook is meant to get you thinking about how social media ties to the more traditional buying cycle. It’s a quick read that can help introduce you and your team to social media.
Getting a Foothold in Social Media by Amber Naslund (PDF 1.3MB). A rundown of some of the basic, fundamental elements of building a social media plan, especially directed at smaller and medium-sized businesses, but certainly consistent for companies of any size.
Let’s Talk — Social Media for Small Business by John Jantsch (PDF 2.2MB). The latest version of Jantsch’s great book includes a lot more information about Facebook, LinkedIn, and Twitter. He also offers some thoughts on managing the social media beast.
Social Media and Network Starting Points by Chris Brogan (PDF 150KB). Organisations have a lot to consider once they decide they want to jump into social networks and social media. There are many opportunities to slide off the rails, or worse, to let the effort fall into disarray. Brogan offers some thoughts based on a question he received about guidelines, a toolbox, and how to grow a community.
Social Media Time Management by Amber Naslund (PDF 500KB). If you’re struggling with information overload and how to sort your priorities in social media, this ebook will give you some practical, actionable ideas for managing the firehose. It includes some thoughts on resource allocation and time commitments for social media strategies inside a business, as well as 9 strategies for keeping the social media monster manageable.
Social Media Tips — Sharing Lessons Learned to Help Your Business Grow by Jeff Hayzlett from Kodak (PDF 3.5MB). Hayzlett and his team put this book together to share some of their thoughts and firsthand experiences using social media for their business. Hayzlett takes the time to use social media like Twitter and Facebook because in today’s media landscape it’s vitally important to be where your customers are. Kodak has always embraced this marketing philosophy, and today that means being active in social media.
The Art of Community by Jono Bacon (PDF 2.2MB). Bacon is the Community Manager for Ubuntu, one of the largest open source software projects. In this book he talks about the ins and outs of building, cultivating, and managing a community from the ground up. This is a must-read for anyone interested in community development.
The Essential Guide to Social Media by Brian Solis (PDF 450KB). An executive outline of social media tools and resources needed to listen and participate, guiding PR, customer service, product development, and marketing.
The New Rules of Viral Marketing by David Meerman Scott (PDF 1.6MB). The smart marketers profiled in this ebook tell you exactly how they used viral marketing and provide advice in their own words.
The Simple Web — A Philosophy for Getting What You Want by Skelliewag (PDF 400KB). As bloggers and Webmasters, we want most or all of these things: more visitors, more subscribers, more comments, more money, more inbound links, and more people saying good things about us. Our wants aren’t in question. It’s the how that gets us. It’s the how that has us reading a dozen blogs a day, trying to find the answer (or at least a little piece of it).
The Social Media Starter Kit by Amber Naslund (PDF 560KB). This great book covers some of the most popular social media tools and technologies, including Twitter, LinkedIn, Facebook, and blogging, as well as some productivity and supporting tools to make social media task management easier and more fluid.
What is Social Media? by Antony Mayfield (PDF 2.6MB). This book answers one simple question: What is social media? From iCrossing, this book runs down all the basics, from how social media is being used to providing definitions of the ever-changing jargon that personifies social media.

(via Pamorama)

The Spectrum of Online Friendship

Monday, 8th March 2010 in Social Media by Simon | No comments

Friends are an extremely important part of most people’s lives. The question Who are your friends?, is continually asked across The Web through applications that form part of the social media phenomenon. If you join Twitter or Facebook, one of the actions you are almost immediately asked is to identify your friends. But relationships in a digital world are not so absolute.

Human beings are social creatures–not occasionally or by accident, but always. Sociability is one of our core capabilities, and it shows up in almost every aspect of our lives as both cause and effect. Society is not just the product of its individual members; it is also the product of its constituent groups. The aggregate relations among individuals and groups, among individuals within groups, and among groups forms a network of astonishing complexity.

Clay Shirky, Here Comes Everybody, 2008

Unlike real-world friendships, The Web has affected the number of relationships you can have and maintain and the intimacy of those relationships, enabling us to create different types or groups of friends. The astonishing complexity that Clay Shirky identifies is suddenly made infinitely more complex and abstract through digital media.

We now have communication tools that provide the flexibility to match our social needs and as a result are discovering new ways to make friends. These tools — better known as social media or social software — provide us the ability to share, cooperate with one another and indeed take collective action, all outside the traditional clubs and groups to which our parents would have been acustomed. These tools have had a profound affect on how we distinguish or describe friendship.

An online friendship is better described along a spectrum defined by the actions people take and how we feel about them.

Mike Arauz (permalink)

Mike Aruz identifies 7 stages of online friendship in the above visual. These are:

Passive Interest — This is the easiest level of engagement. It asks the least of your friends, and achieves the least commitment from us. But, it’s the crucial starting point. I follow my curiosity to you, I’m interested in what I find, and I choose to pay attention. This stage is epitomised by repeated visits to profiles, blog readers, and the so-called fans and followers.
Active Interest — This is when I care enough to let you know that I care. It’s a small step, but a big opportunity for you to identify key members of your audience who are candidates to move along the spectrum. We don’t yet expect a response, we’re just letting you know that we’re listening. This is commonly experienced on Twitter, where you can respond to my tweets, even if I’m not actively following you. I can then decide whether you’re worth looking up. It’s really the starting point of a conversation; Hey I’m interested in what you have to say, you may be interested in what I have to say.
Sharing — At this point the audience member starts to become a fan. You and your work become part of my identity as I use it to talk to my own friends about what interests me. I also have made myself more valuable, because I am now partly responsible for the spread of your ideas. This is typified by retweeting comments and links, using social bookmarks to save useful web pages and posting references and content to my own websites and social network profiles.
Public Dialogue — This is the first phase that requires action on your part. I have either demonstrated an Active Interest or have Shared your work with my own friends. You foster a relationship by responding to my interest in a public forum such as Twitter and to some extent Facebook. By doing so, you make the rest of your friends aware of my existence, and welcome me to the group. This is signalled by @replies in Twitter, referrals in a blog post, references posted on other [important] websites and profiles.
Private Dialogue — At this step, we begin to transform mutual interest into mutual trust. This really is the “major hurdle” that has to be overcome for a “digital friendship” to really mimic those found in the real world. We are willing to share thoughts, ideas, experiences with each other directly. We trust each other with direct access, which has increasing value in an increasingly always-on world. Direct messages on Twitter are just the beginning. At this stage we freely exchange private contact details such as mobile phone number and email address, which allows us to take the conversation beyond the social networks and into a more intimate realm.
Advocacy — At first glance, Advocacy looks a lot like Sharing. But, the crucial difference is that Advocacy means that I am making an explicit recommendation of you to my friends. I am in effect putting my reputation on the line for you; there is the implied understanding that with this recommendation comes the obligation not to let me down. It’s too easy now to simply share, all it takes is one click on your bookmark tool bar. Choosing to actually say, “This is important. It’s worth my friends’ time. And I’m willing to risk my own reputation to convince my friends to check it out.”
Investment — The pinnacle of online friendship. This is the most difficult achievement to recognise or quantify. But it’s the most important because it represents the willingness of your friends to take action on your behalf. Investment may not be entirely altruistic since your wins may become my wins. It’s a little like the self-propagating “old boys” or alumni network, which, while sometimes seen in a negative light, are successful in maintaining and extending relationships.

Some people have several hundred Facebook friends, thousands of blog readers and tens of thousands of Twitter followers; I’m thinking more @stephenfry than @whatterz here! Where these relationships were once considered merely an audience, they are developing into what people are now considering as friendships. I’m not so sure friendship is really the right choice of noun quite yet, since offline interactions are still important, but people who can cultivate meaningful relationships online have a lot to teach not only other people, but brands who are trying to figure out how they fit into the world of social media.

How to Optimise Your Social Media Profile

Monday, 1st February 2010 in Social Media by Simon | 1 comment

Social media has become the new buzzword of the web. As businesses wake up to realise the power of social media and the way it can accelerate the Search Engine Optimisation (SEO) process, more and more companies are venturing towards Social Media Optimisation (SMO).

Here are some tips to optimise your social media profile so that you get effective results:

Increase your linkability: add a blog, create white papers, aggregate content via ping.fm.
Make it easy: make tagging and bookmarking simple on your website.
Reward inbound links: include permalinks, list recent linking blogs, promote linkers with a nofollow tag.
Help content travel: PDFs, video files, podcasts, slideshows, articles.
Encourage mash-ups: open your API; permit embeds; permit RSS.
Add value: be a resource, even if it doesn’t seem like it will help you — provide freemium content.
Reward helpfulness: notes of thanks, discounts, badges.
Participation: create awareness, prolong buzz around your website.
Know your audience: research, community mapping, targeting, metrics.
Create content: videos, articles, podcasts, widgets, images, slides, plugins.
Don’t forget your roots: be humble.
Don’t be afraid to try new things: stay fresh, reinvent the wheel daily.
Develop a social media optimisation strategy: define objectives, set goals, have a desired channel or channels, track reputation, find influence, create credibility, be a trailblazer.

(via .net magazine, December 2009.)

Ultimately, the important thing is to first research how to optimise each of your social networks. You have to find a niche and decide what content and keywords you would like to optimise against. Although some of your social networking profiles and information can be found in general search engines, you are ultimately optimising to be found within that particular social network’s search engine.

Twitter, for example, until recently did not provide access to its data firehose, therefore, search engines such as Google and Bing were shut out. This has since changed, but until sites such as Twitter and Facebook fully open up to organisations and developers alike, optimising for each site is a necessity.

The Ten Commandments of Social Media

Monday, 3rd August 2009 in Social Media by Simon | 8 comments

If you’ve ever wondered how to go about the whole social media thing, Lon Safko, author of the Social Media Bible suggests 10 commandments that go a long way to embracing the phenomenon:

Commandments 1. Thou Shalt Blog (like crazy)

Blogging, although possibly now considered old school is a first priority. Set up a blog, a personal blog, a business blog, says Safko, It’s easier than you think. There are a multitude of Blog providers and software for self-hosting. My clear favourite is WordPress, which provides a hosted solution much like Blogger.com or GoingOn.com, or in my case, the software to setup and manage your own blog.

Commandments 2. Thou Shalt Create Profiles (everywhere)

Create profiles on the websites that interest you; do it now before someone else takes them. Once they are gone, they are gone forever. That’s commonly called cyber squatting. So get out there. If you have a personal brand, set up all the profiles you can against that brand, alternatively just use your name. For example, You can see my Google and Facebook profiles, the later of which has allowed me my own distinct URL. You can see more of my profiles via the links in the footer of my website. For the technically-minded, you can use Open Social to make filling in your profiles as easy as a click of a button.

Commandments 3. Thou Shalt Upload Photos (lots of them)

Upload photographs. You’ve got them, afterall you probably own the latest and greatest digital SLR from Canon or Nikon. Don’t upload the one with you with a lampshade on your head, that’s somewhat counter-productive; but other photographs? Absolutely; show your creativity and interests. Customers want to see and participate. You want to give people a face to go with your company. Sites such as Flickr, known for hosting some stunning photographs, are regularly used as a private area through which not only photographs, but product designs can be discussed and developed with clients. Photobucket is another example, albeit more consumer orientated.

Commandments 4. Thou Shalt Upload Videos (all you can find)

Safko, like many others, sees videos becoming an important part of business interactions: You all have got videos. I don’t care whether it’s training videos or customer videos, grab your video camera and go interview some of your customers. What’s better than seeing your customer’s smiley face on your Web site? And it doesn’t cost anything. Fortunately, much like the plethora of photo sites, there are some really great video websites out there. My favourite is Vimeo, but you could also use the more familiar and popular YouTube.

Commandments 5. Thou Shalt Podcast (often)

In my opinion this is a tricky one, much like video. Safko suggest if you’re too cheap to get a camera, use the free audio software that’s in your computer. That’s what I did. I created 48 audio podcasts. If you take the podcasts I did for my book and played them back-to-back, they run 24 continuous hours of interviews. You can do that. It’s free. It just takes time. But like video, people don’t necessarily have the time, budget or talent to produce relatively decent Podcasts. If you’re going to create decent Podcast, however, put them on iTunes where they can easily be found. If you have a smart phone, you could also try the AudioBoo and Qik, they are simply awesome at recording and publishing Podcasts and Videocasts respectively.

Commandments 6. Thou Shalt Set Alerts (immediately)

Set alerts. People are talking about you. You probably need to know what they are saying and you want to participate. A simple approach would be to use Google Alerts or Technorati and the soon-to-be-released Twitterati. If you have a greater concern, companies like Brandwatch dedicate their lives to spidering the web and garnering what they call company sentiment based upon conversations.

Commandments 7. Thou Shalt Comment (on a multitude of blogs)

Commenting is like going to a cocktail party says Safko, You wouldn’t walk into a networking event, walk up to a group of people talking, and tell them your name and what you do in your business. That would be rude and unacceptable. Listen first. Read the blogs and add comments. You can be controversial, that’s okay. But participate. Get involved. Many blogs allow comments and there is also a 3rd-party services, such as Disqus, that help you keep track of all your comments.

Commandments 8. Thou Shalt Get Connected (with everyone)

Get LinkedIn. Put it in your email that you have a LinkedIn account, you have a Facebook account, and that you have a Twitter account. Make it a part of your heading on your letterhead, because that’s how you propagate. That’s how you sell it.

Commandments 9. Thou Shalt Explore Social Media (30 minutes per week)

Explore social media. Safko suggests give it thirty minutes a week, that’s all I’m asking. Friday morning grab your coffee, lock yourself in your office, and give it thirty minutes. Just Google something. I promise you within the first 30 days you will be excited. You’ll be as excited as I am. You will get excited because of the ROI. I would contend that 30 minutes per week isn’t enough. Spend 30 minutes per day, exploring and keeping up-to-date with what is happening out there in the big-bad-world.

There are tools that make this a lot easier; they’re called social media aggregation or lifestreaming. FriendFeed is one of the best social media aggregation and discussion tools available, with numerous widgets and 3rd-party applications. It currently supports more than 40 social media websites. SocialThing allows you to see everything that’s going on with your friends on all of your social networks and allows you to interact with multiple sites at one time. Importantly, SocialThing interacts with the 3rd-party APIs, so data is sent to the source service, unlike FriendFeed. Alternatively, Flock is a web browser with a built in social aggregator, which allows you to interact with sites such as Facebook and Twitter. It is not as wide reaching as its online rivals, but does boast a blog editor, drag-and-drop image uploading and an RSS aggregator.

Commandments 10. Thou Shalt Be Creative (go forth and create creatively)

Safko’s final commandment is all about creativity; And the most important commandment is creativity. That’s all. It’s just creativity and having fun. But you know what, that’s what your customers want. They want to see transparency. They want to see authenticity. They want to see you having fun. They want to be able to relate and communicate.

The Four C’s of Community

Thursday, 4th December 2008 in Social Media, Strategy by Simon | No comments

A web community is a web site (or group of web sites) that is a virtual community. Web communities in recent times commonly take the form of a social network service, such as Facebook, Upcoming and Last.fm, an Internet forum, a group of blogs such as WordPress.com and Blogger, or another kind of social software web application.

But what makes up a web community; what makes them successful? Below I discuss the four C’s of community: Content, Context, Connectivity and Community.

Content

A current meme when organising or building a website is the catchphrase Content is King. A big shift in the web in recent years has been the way websites are constructed. Today it’s a necessity, and indeed best practice, to separate form from content. In one hand you have the compelling content, whilst in the other you have the presentation, be it in the form of HTML and CSS, Flash or RSS, amongst others.

Quality content is one way in which you can make your website stand out. It is also a great way to attract the people who are needed to form the elusive community that your brand is hoping build. When considering community initiatives, there are three questions to ask: Where will the content come from; for example community driven or syndication? Does it provide indisputable value; does it have a unique selling point (USP)? Can a regular flow of quality content be maintained? Even pre-Web 2.0 initiatives have to focus on keeping the content itself fresh and relevant.

Web accessibility and search engine optimisation are also vital, so having content completely separated from presentation means a number of assistive technologies can make better use of the content, whilst the web robots can also readily consume the information.

Context

Context means understanding how people use your website, where they are in the user-journey and serving them the right experience at the right time. Well-designed applications and functionality have great opportunities to deliver on context.

For example, FriendFeed’s iPhone version, which is simply a re-worked web interface, is perfectly designed for contextual usage on the go. Similarly, Remember The Milk updates the interface explicitly for mobile and iPhone users, whilst also syndicating the content to applications such as Google Calendar. (It is questionable whether user-agent switching is good practice, but that is a whole new blog post.) Conversely, Delicious makes no attempt at changing the user interface for iPhone or Nokia N95 users since the iPhone and N95 have full web-capabilities through their respective web browsers.

In some instances the context in which the content is displayed will require reduced functionality. For example, the Last.fm mobile site does not allow you to play music, but simply search music listings, view recommendations, events and friend listings, and edit settings. However, through its API, Last.fm is able to offer its data and platform to third party developers to aid the building of new applications and communities, thus changing its context.

Connectivity

Connectivity is the ability of a system, whether that is a web-based community or a device like the iPhone, to connect with little or no modification. In the realm of communities, the ability to easily connect to your peers is the Holy Grail of the application.

Successful communities thrive on fluid, hard-to-measure activities that are, in the purest sense, relationship-based. It’s not all about mass communications — although Twitter and YouTube are both bucking this trend — but more about the micro-interactions. Designing experiences that support thousands of micro-interactions means that the community is able to function, unhindered, almost indefinitely. Facebook lends itself expertly to micro-interactions through the user’s ‘wall’.

Companies are turning to communities as the new customer relationship management (CRM), but this requires people to mind them. Organisations such as 37Signals and WildBit very effectively use Twitter to broadcast service updates and sometimes apologies, whilst the BBC and The Guardian online use it to broadcast links to new content.

Continuity

People often don’t like change, but communities that thrive often do so though evolution to meet the needs of users. Communities need to be flexible to evolve while still providing a valuable and consistent user experience which can be sustained. Too much of a radical change will almost certainly have a detrimental impact upon visits, at least initially.

Building communities is the new marketing for a brand, whether that is through wholely-owned properties or 3rd party social media services such as Twitter, WordPress or Ning. The starting point to any community is finding a niche that is currently underserved and serving that community better than anyone else. But Brands need to know a few things before they head down the community path. The web is saturated with communities. Some are thriving, while others have come and gone. Creating a community is not like your average marketing campaign that you can ditch it is a failure. If the community is successful the four C’s of content, contect, connectivity and continuity will have to be maintained and indeed, developed.

Launching Yourself as a Freelancer – Networking

Friday, 8th August 2008 in Strategy by Simon | 3 comments

In the first two parts of this series, I talked about setting up in business as a freelancer and publicising yourself via branding and blogging.

Creating a brand and blogging are two important steps to getting yourself known, but are of little use if you do not actively build relationships through networking.

A good friend of mine, Rob, has some great advice: Get to the pub. When a project comes up and someone wants a Flex developer, you want to be front-of-mind.

Of course networking is more than simply going to the pub, it’s talking to friends and colleagues online, it’s attending conferences and groups. In essence it’s about ‘getting out there’.

Build Online Relationships

Many of my contacts are not from the London area, but include locations such as Brighton, Edinburgh and Birmingham. Added to this, I have international contacts in countries such as Australia, Belgium, New Zealand and the United States.

Clearly it isn’t easy to call up these people and say ‘do you want to go to the pub’. Therefore, building online relationships is a must. There are a whole host of services that essentially let people understand me as a person, not just a work colleague.

I use, to varying degrees, services such as FriendFeed, SocialThing, BrightKite, Jaiku, Meebo, Bebo, MySpace, LinkedIn, Facebook, LibraryThing, Cork’d and Dopplr. Indeed, you can find links to my most-used services in the footer of my site.

Take a look at the links in the footer and get to know me. You may notice that all the services are registered under my brand name. Again, this allows people to draw association with the profile they are looking at and me. It also means that if you want to follow me on one or many services, it won’t be hard to find me.

Attend Local Meetings and User Groups

Attending local ‘geek’ meets is a great way to meet like-minded people, exchange thoughts and quite possibly find work. These meetings can be found on the Yahoo! service Upcoming.org and on Meetup.com.

On the odd occassion, I may be found at meetings such as the Web Standards Meetup, the ColdFusion User Group, London Geeks, the London Flash Platform User Group, the Flex London User Group etc. (I do have a life outside my work, honestly!)

Attend Conferences Related to Your Industry

Conferences are really an extension of local user groups and meetings, but they allow you to network with a wider, often international, audience. It is quite possible to spend a few days a month attending conferences, so chosing ones relevant to you are key.

In the past I have attended, Adobe MAX, Scotch-on-the-Rocks and CFDevCon, but there are a tranche of other conferences that could be equally relevant such as CFUnited Europe, 360Flex and Flash on the Beach.

Conferences provide a varying degree of networking and job opportunities, but if anything they provide a great sneak-peek into what other people are working on and in what direction the industry is heading.

What’s Next

In the final part of this series I will introduce methods by which you can advertise your business.

Online Video Editors

Monday, 12th May 2008 in Technology by Simon | No comments

You’re a YouTube addict with a serious amount of uncut video footage that you want to upload. If you want to transform that footage into an Oscar winning video clip that will be viewed millions of times, you’ll need to do a little editing. But buying editing tools isn’t a cheap pasttime. However, all is not lost. Ever since the social video market boomed back in 2006, a number of online video services have matured and sought to differentiate themselves by adding editors.

If you’re already working with video on the web, an online editor is fast, easy and free. In theory, these services could bring video editing to people who would otherwise never engage in it. People already engaging in video editing can benefit from automatic software updates and the sharing made possible by online communities.

Here’s a brief look at some of the services out there in the ether.

JumpCut

Jumpcut, acquired by Yahoo in 2006, lets you upload video, photos, and audio, or import from Flickr or Facebook, and edit using a Flash interface. Jumpcut is the most developed of the editors, allowing you to add a long list of effects, transitions, and captions to the videos. It also incorporates fine grained control of trimming and audio levels (uploaded background audio and voice). The complexity of the interface makes it great for detailed edits and mashups, but borders on being too heavy an application for the internet.

Checkout the Jumpcut website.

Eyespot

Eyespot is a fully featured editor like Jumpcut. It has a drag-and-drop interface that lets you upload video, photos, and audio and then add transitions, effects, titles, and music. The editor isn’t as attractive and easy to use as Jumpcut’s, but Eyespot offers a good deal of free media sets from partners like The Colbert Report, Public Enemy, and Dreamworks Pictures. Eyespot’s white label editor is becoming available on more and more sites, with the NBA being a prime example.

Checkout the Eyespot website.

Cuts

Taking a slightly different tack, Cuts is a great example of a Web 2.0 “mash-up”, where two online applications are merged. In this case a video is taken from YouTube, MySpace or Google and you cut, loop, add preloaded sound effects, and insert captions to enhance the original. Editing is straightforward, consisting of changes to the sound, caption, and navigation levels for the video. Every edit can be re-cut, embedded, and emailed. In the future, Cuts will be expanding into simple editing for digital movies and TV shows.

Checkout the Cuts website.

Motionbox

Motionbox is best known for deep tagging videos, but they also have an editor that is ideal for trimming your Motionbox content and joining the videos together.

Checkout the Motionbox website.

Photobucket

Photobucket leverages the most recent Adobe Flash tools. Unlike other services, users can “mash up” video clips with audio files and photos, and add effects and transitions.

Checkout the Photobucket website.

More Than Just Hot AIR – Single Site Browsers

Wednesday, 9th April 2008 in Development, Technology by Simon | No comments

Adobe Integrated Runtime is more than just hot air, it traverses the previously unexplored space that exists between the Web and desktop applications.

Up until very recently, the void between the Web and the desktop seemed like a schism that could not be crossed. But since AIR’s 1.0 release in February this year, a whole host of other applications are emerging to compete with AIR in the single site browser space.

Although AIR is very new, the product is remarkably mature with the integration of the excellent opensource WebKit browser engine for rendering HTML and JavaScript, the SQLite database engine for embedded database functionality and of course, Adobe’s Flash player for development of Flash-based Rich Internet Applications. Because of this flexibility, the learning curve faced by developers is almost non-existent, they simply have to get to grips with the AIR API.

What is all the fuss about?

Delving into the AIR API, your application will have the ability to detect whether it is currently the active window or connected to the network. You can access the file system, allowing you to read and write files, access other datasources, tap into the native menu options or interact with almost any aspect of the operating system in a way familiar to common desktop applications. This functionality is available regardless of the architecture on which it is installed. Therefore AIR applications will work similarly when installed on a Windows PC or Mac, and soon on Linux machines as well.

AIR is much, much more than a single-site browser — it’s a cross-platform runtime environment and the distinction is significant.

The ability to run applications built on AIR on almost any machine, on- and offline, sets it apart from any other offering currently out there or in development. For example, Google Gears is restricted to AJAX applications, whilst Mozilla Prism isn’t much more advanced than a cut-down version of Firefox, with no offline capabilities yet.

Who else has entered the race?

As mentioned, a significant entry is Mozilla’s Prism, however, Pyro for Linux and Bubbles and Fluid for Mac are clever little tools for packaging up an existing website and presenting it as a standalone desktop application.

Mozilla Prism

Prism, previously known as WebRunner is a product in development which integrates web applications with the desktop, allowing web applications to be launched from the desktop and configured independently of the default web browser. It is commonly used with Google AJAX Applications, such as Gmail and Google Docs.

Prism is part of an experiment by Mozilla designed to “bridge the divide in the user experience between web applications and desktop applications”. Essentially, Prism will allow you to create a desktop-like application out of individual websites. These site-specific applications are a growing trend and a trend heavily marketed by, not only Adobe, but now Mozilla, as ‘the future’.

While traditionally users have interacted mostly with desktop applications, more and more of them are using Web applications. But the latter often fit awkwardly into the document-centric interface of Web browsers.

In its current form, Prism doesn’t have the ability to function as a desktop application without access to the Internet, but Mozilla says it is “working to increase the capabilities of those apps by adding functionality to the Web itself, such as providing support for offline data storage and access to 3D graphics hardware.”

More details can be found on the Mozilla Prism website.

Pyro Desktop

Pyro Desktop is a new type of desktop environment for Linux built on Mozilla Firefox. Its goal is to enable true integration between the Web and modern desktop computing. Pyro was announced during GUADEC 2007 and is developed by Alex Graveley and Chris Toshok.

More details can be found on the Pyro Desktop website.

3D3R Bubbles

Bubbles is a desktop application that allows you to work with your web resources in the way you want to work with them.

The Bubbles application window, known simply as a Bubble carries the web resource almost like a web browser does. Since the Bubble has advanced browser capabilities there’s an advanced control device for it — the Bubble seed — an XML file called Smart Bubble. It defines the properties â€” the whats & the hows â€” of its Bubble window. The Smart Bubble contains the information about what Bubble will load, how it will look on the desktop and what capabilities it will have, etc. So it goes from the Smart Bubble into a grown Bubble that lives on your desktop, accessible from the system tray.

More details can be found on the 3D3R Bubbles website.

Fluid App

Fluid is a way to create Site-Specific Browsers SSBs to run each of your favorite WebApps as a separate desktop application. Fluid gives any WebApp a home on your Mac OS X desktop complete with Dock icon, standard menu bar, logical separation from your other web browsing activity, and many other goodies.

Fluid includes optional Tabbed Browsing, built-in Userscripting (aka Greasemonkey/GreaseKit), RSS/Atom Feed detection, a JavaScript API for setting dock badges, showing Growl notifications and adding Dock Menu Items, optional bookmarks, optional browsing to urls outside the SSB “home” domain, Dock badges and Dock menus for Gmail, Google Reader, Facebook, Flickr, and Yahoo! Mail, auto-software updates via the Sparkle Update framework, and custom SSB icons.

More details can be found on the Fluid App website.

Online Social Networks: Everywhere, Yet Nowhere

Wednesday, 26th March 2008 in Social Media, Strategy, Technology by Simon | 1 comment

In the late 1990s, a large multi-national technology corporation, hoping to become a major force in online advertising, bought a small start-up in a sector that was believed to be the next big thing. That corporation was Microsoft and the start-up was Hotmail. Hotmail and Microsoft established web-based email as a must-have application for personal use. The addition of Hotmail to the Microsoft inventory promised to increase the companies online revenues that were being dominated by Yahoo!, Google and AOL amongst a host of others.

A decade later it was the turn of a much-evolved AOL to speculate with the purchase of a small and upcoming social networking website, Bebo, for $850m (£425m). This has raised a number of eyebrows since AOL has been a struggling web-portal after its merger with Time Warner, added to the fact that the real value of social networking has yet to be realised or understood.

Both deals in their respective decades offer to the casual observer a paradox of the Internet revolution. Whilst both email and social networking have the premise of being the next big thing which aides revenue generation, it is dangerous to assume that each service can standalone and generate revenue in its own right. Webmail, now over a decade old illustrates this perfectly. Microsoft, Yahoo!, Google and AOL all have their respective webmail services with advertisements stratefically placed to entice the user to click through, but these are a small part of the bigger networks. The offer of email, free archiving, address book and calendar is cheap to deliver, but its primary purpose is to keep the user engaged with the brand and its associated websites, making users more likely to visit the affiliated pages where advertising is more effective.

For instance, I am a fully signed up member of Google and access their email, chat, documents, analytics, webmasters, adsense, adwords, calendar and checkout applications, etc, some of which have advertising and all of which support the core Google search pages through branding. A similar example can also be said of Yahoo!. I again frequently use Yahoo!s MyBlogLog, Flickr and Upcoming services, which serve to re-inforce the Yahoo! brand and web portal.

Social networking will become a ubiquitous feature of online life, but that does not mean it is a business.

From whence came webmail now comes social networking. The implicit values of social networking services such as MySpace, Facebook and Bebo have been increased by the big internet and media companies such as News Corporation, with their purchase of MySpace for $580m (£290m) in 2005 and Microsoft’s $260m (£130m) investment for a 1.6% share in Facebook, in late 2007 (valuing it at an enormous $15bn/£7.5bn). But valuing these online services so highly does not mean that there is a valuable revenue model; Facebook’s revenue for 2007 was a mere $150m (£75m). Sergey Brin of Google also admitted that the monetisation of their Orkut service and social networking in general was proving to be problematic (they also have a contractual agreement with News Corporation to offer advertising on their MySpace service).

Facebook has also been met with criticism and difficulty when trying to monetise its service with a project called Beacon. Facebook’s idea was to inform users’ networks whenever an item was purchased therefore creating what is in effect a recommendation system, or algorithmic word-of-mouth. Users rebelled and privacy advocates shouted loudly, the service was axed and Mark Zuckerberg, Facebook’s founder, was left to apologise for an innovative idea badly implemented.

Whilst social networking does have oportunities to make money, it is unlikely that it will be pots and pots of money. The value of the service, however, is not monetary, but as its genre suggests, it is social. We have already seen how people can connect to past and present friends, but a social networkings strength is in its ability to forge new relationships, business or personal. Social networking has made explicit the connections between people, which has lead to a whole ecosystem of applications built on their APIs which allow users to interact.

But should users really have to visit a specific website to be social?

I often comment that there is something profoundly wrong when people are forced to spend their lives updating their profile to keep in touch with their so-called friends. What happened to the good-old-fashioned telephone? Why don’t people simply arrange to meet up and go for a drink to keep in touch? Of course, with everyone’s increasingly busy lives, it is possible to argue that posting a tweet via twitter, posting an article on a blog or updating your Facebook profile, allows you to continue a real relationship with your friends, whilst not actually needing to see them every Friday or Saturday night. This is a good thing, right?

Another problem presented by today’s social networks is that they are an enclosed ecosystem, at least to users. Whilst Facebook and LinkedIn, in addition to a whole host of others, have provided APIs for developers to encourage them to interact with their services (this has been particularly successful with Facebook) the same cannot be applied to users. The various social networks, until recently, have been reluctant to allow users to pass data between competing services, afterall, this data is core to the success, or indeed failure, of a site. This is understandable since the networks’ huge valuations depend on the sites maximising revenues and page views, so they need to maintain a tight control. As a result, keen Internet users maintain a plethora of online accounts.

2008 will see a change in how people access social networks.

The opening up of social networks, lead by Google with their Open Social API, is set to bring about an evolution in this medium. This change is following the historical standardisation of popular services. First it was email with webmail, which in the early days was restricted to individual ecosystems, for example AOL and CompuServe, then it was instant messaging, with individual services provided by Microsoft, Yahoo!, Google, AOL and Skype.

Further developments include the Data Portability Working Group, whose mission is to put all existing technologies and initiatives in context to create a reference design for end-to-end data portability. In short, allow users to move their data around competing services. Others are pushing OpenID; a plan to create a single, federated online sign-on system that people can use to access many websites.

The opening of social networks is likely to accelerate thanks to the first tentative, yet bold, steps made by webmail; the first social network. As a technology, webmail has become old fashioned, but its younger sybling, the social network will revitalise not only webmail, but online communication and advertising. Through social intelligence, marketers and advertisers will be able to target adverts for items that we are more likely to want. This will not only boost the users online experience, but provide a more targeted revenue stream.

The fight for social networking dominance has been running for several years now, but it shows no sign of letting up.

Open Standards: Break Down Those Walls

Monday, 24th March 2008 in Development, Strategy, Technology by Simon | No comments

On the Web, a walled garden is an environment that controls the user’s access to Web content and services. In effect, the walled garden directs the user’s navigation within particular areas, to allow access to a selection of material, or prevent access to other material.

Recent history suggests that open standards will again better the “walled gardens” of the Web.

In 1994, when the previously obscure computer network, developed by the American Department of Defence, first become known to the general public as the “World Wide Web”, or simply The Web, many people first connected to it via AOL and CompuServe. These subscription-based service providers offered not only access to the Internet, but other services such as email, chatrooms, discussion boards and more. It was access to the Web via the Internet that would lead to the undermining of these services, and the opening up of the Web as a platform for individual and creative expression, revenue generation and social interactivity.

Whilst it took some time for the closed communities to venture out into the wilds of the Web, it brought about the standardisation of the services that made up the early web. For instance, POP and SMTP standardised email and as a result it has become the ubiquitous tool of business. Today, of the early pioneers of the Web, only AOL survives, but as an entirely different entity; a web portal supported by advertising.

History appears to be repeating itself. The biggest online phenomena of the past couple of years, the social-networking websites of Facebook and MySpace, are acting very much like the AOL of the mid-1990s. They are closed systems based upon prioprietory standards. You cannot easily move information from one system or another if you so choose. This ties users into one system, or forces them to create profiles on both. A similar comparison can be drawn with the virtual worlds of Second Life and Entropia Universe.

The Web is better when it’s social.

Part of the reason these websites are popular is because they are closed communities, where users can interact with friends and find new friends with which to interact. This community feel has been tested in recent times, with sites such as Facebook being criticised for using their user’s personal data to target advertising. It is innevitable, however, that these systems are proprietory; it is only once these systems immerge and become popular that standards can be developed and implemented.

Just as the Web’s open standards, embodied in the Netscape browser, displaced the online services providers, so the paradigm of open standards awaits the social networking and virtual worlds. Back in the 1990s it was Netscape, but in the 21st Century it falls to Google to defend the open standards of the Web with the Open Social API. Some say there is a large amount of self interest in this move, since Facebook and MySpace have huge communities, which both networks know a huge amount more about than Google and can hence generate billions of dollars of revenue.

The web is more interesting when you can build applications that easily interact with your friends and colleagues. But with the trend towards more social applications also comes a growing list of site-specific APIs that developers must learn. Open Social is an attempt not only to open up the closed communities and allow developers to interact with the different networks, but allow developers to only learn one API. MySpace has signed up to this initiative and, more reluctantly so has Facebook. A curiosity is AOLs recent aquisition of Bebo, another online community popular in Europe. Is AOL simply jumping on the “band-wagon”? Has it learnt its lessons of the past, or is it using knowledge of its past as a guiding principle? Whatever is the answer, Bebo’s inclusion in Open Social will help it continue its competition with other social networking websites.

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