Companies need to make the most of Web 2.0, and web content management, collaboration and networking tools can help firms meet user demand for interactive websites. These tools aren’t simply restricted to the standard content management systems (CMS) used to publish text to a website, but tools that include file sharing, information sharing and instant messenging among others.
Effective web content management requires the capability for business leaders to take full control of the web as an interactive platform, rather than just treating it as another publishing medium. Keeping website visitors satisfied is a tough job. Currently, few corporate websites succeed with static, lifeless pages that lack interactivity. In contrast, pioneering websites, such as Amazon, Google and eBay set user’s expectations high with their compelling and dynamic content.
Because of these pioneering websites, the average visitor now expects targeted and personalised interactions with each and every company with which they come into contact on the web. In recent years the web content management franchise has expanded significantly beyond the 1990s paradigm of creation, management and publishing of content and other ‘resources’. As a result the tools are changing.
Ismael Chang Ghalimi has created an interesting list entitled Office 2.0 at IT|Redux. On this list, Ismael details a wide variety of web based business tools from bookmarking to business intelligence, calendars to contacts, databases to development tools, and beyond. What this list demonstrates is a shift towards new ways of data management, personalisation and targeting. New ways to interact with each and every interaction.
A recent survey from the Economist Intelligence Unit found that, despite early scepticism, “serious businesses” are starting to see that social networking technologies are not just for consumer sites such as YouTube and Facebook, but may also provide a major way for other brands to attract new customers and boost revenue.
 A compelling web experience is no longer based around simple web interactions, but around interactive tools. The uptake of these tools, however, has been limited and we are only just seeing applications, such as wikis and blogs, join the corporate fold and become a generally accepted business tool.
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