Doing

The Department for Education is responsible for children’s services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England.

As part of the Department for Education’s Teaching Workforce and Digital & Technology directorates, I work within an agile team to deliver the ‘Becoming a teacher’ service.

The Government Digital Service (GDS) is part of the Cabinet Office. GDS helps government work better for everyone by leading digital transformation. They help people interact with the government and support the government to operate more effectively and efficiently.

I worked on Government critical priorities within the GOV.UK programme: COVID-19 and Brexit/Transition.

The Ministry of Justice is a major government department, at the heart of the British justice system. The department works to protect and advance the principles of justice. Its vision is to deliver a world-class justice system that works for everyone in society.

As part of the Ministry of Justice’s Digital & Technology function, I worked with agile teams within the Legal Aid Agency (LAA) and across Justice Digital comprising the LAA, Office of the Public Guardian (OPG) and the Criminal Injuries Compensation Authority (CICA).

I led a talented team of user experience designers and researchers, instigating and ensuring a best-practice approach to UX research and design of Yoti’s mobile and web-based offerings. In collaboration with other department heads, I helped define and prioritise the product backlog and provide product leadership.

I conceived the user experience strategy for Affidea clinics in Ireland.

I worked on the responsive design of Akbank Direkt’s Everyday Banking module, with a focus in driving good banking behaviour.

I led the user experience design and strategy for the Carwow product.

I taught a 12-week User Experience Design course to professionals looking to change careers or use design skills to enhance their role.

I was integral to the design, and lead the implementation, of Blinkbox’s new music strategy on Android and iOS platforms, from a UX and product perspective. I also worked on instrumentation, analytics and monetisation (advertising and subscription) of the core mobile product.

I led the user experience design and strategy for the redesign of the British Library’s intranet.

I led user-centred design, customer experience strategy, HTML prototyping, user research and usability testing activities, managing a small team of in-house UX designers. Clients included Belron (Autoglass), First Direct, HSBC, Intel (Tizen), Rank Interactive (Mecca Bingo), Samsung, Sky and Thomas Cook.

I led user-centred design and research activities for the Web team. I planned and conducted qualitative user research and usability testing, and analysed metrics to gain insight into user needs and behaviour, then worked with the Web and product teams to define strategy and new features based on this insight.

In collaboration with the Product Manager, I led the user experience design of the Anobii website and apps, taking a tablet-first approach. I introduced, planned and conducted qualitative research to Anobii’s design process. I was instrumental in the implementation of a new analytics and MVT framework. I worked with 3rd parties to integrate content into the website.

I provided Adobe Certified Training for the Fast Track to ColdFusion (FTCF) and Advanced ColdFusion Development (ACFD) courses.